We know it can be scary to buy from an online store, especially for first-time buyers. We are committed to keeping your private information safe and secure. We only collect necessary information to provide you with good service, as outlined below. Should you feel uncomfortable placing an online order, feel free to email or call to inquire about our services. Hookah Cousins will never disclose to anyone under any circumstances any personal information our customers provide us. The following information is routinely collected when you order online:
- Customer name
- Billing address
- Shipping address
- E-mail address
- Credit card information: account number, expiration date, V-code if applicable, billing address of the card.
This information is used to:
- Process orders
- Verify credit card user identity for security purposes
- Notify customers of order status – this may involve providing USPS with your e-mail address so they can alert you to your tracking number and shipment status. This information is not used by USPS for any other reason and is not shared with anyone. (If you do not want your e-mail address given to USPS for this purpose, put a note to that effect in the special instruction box when you check out.)
The above information is maintained on file except for credit card numbers, which are not saved and are not visible to anyone here if you order online. Hookah Cousins will never share nor sell this information to anyone under any circumstances.
We may also keep records of what you have ordered from us in the past. This information is only used to better direct you should you ask our assistance in choosing any of our products.
When you place an order, you will will have the option to create an account on a secure page with a log-in ID and password. Creating an account will allow you to bypass entering in your name, address, phone number, and e-mail address the next time you order. No credit card numbers are saved. The log-in ID and password are created by you so that you can remember them easily next time. Should you forget your password, you can have it e-mailed automatically to you. If you forget your log-in ID, we can retrieve it for you with proper identification.
You can update your personal information at any time by logging into your account. Just click on “View/Edit My Account” at the top left corner of any page. You may also call us and we can do it for you.
If you sign up for our e-mail newsletter, you only need to provide your e-mail address. We will not share this information with anyone, nor will you receive large quantities of e-mail from us. The newsletter comes out every two weeks, with an occasional additional update for special announcements. To unsubscribe, simply click the link at the bottom of the newsletter you have received, or from our home page, click the “subscribe to our newsletter” link and select “unsubscribe” from the drop-down menu. To change your e-mail address, you may either send us an e-mail to that effect, or simply unsubscribe your old address and resubscribe with your new one.
Is our store secure?
Absolutely! We offer a very safe and secure way for you to purchase our products by use of an SSL certificate. This certificate encrypts or disguises your information while it is en route to our server. When it comes time for you to enter personal, sensitive information, you will be redirected to a secure page. After you enter and submit your information, it gets encrypted while in transit from your computer to our server. You will know you are on a secure page when you see “https” in the Location or Address field at the top of your browser. You may also be notified that “You have requested a secure document…”
Computer Tracking and Cookies
Our web site does not track, collect or distribute personal information. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes only by our technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
Our web site also recognizes the site a visitor came from, but we cannot identify the visitor or the visitor’s address. Again, no personal information is collected.
A cookie is a small text file of data that is sent to your browser from a web server and is stored on your local computer’s hard drive. We use non-identifying cookies to provide easier site navigation and access to forms. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
Cookies are used to keep track of the pages you’ve visited, products in your shopping cart, etc. They can only be read by the site that sent them to you, and they cannot search anything else on your computer. They also don’t give away your name or other personally identifiable information.
When your browser remembers and enters your user name and/or password, it is not cookies doing this, but your browser logging this information in a separate file. This, too, is secure.
So, why are some people worried about cookies?
Cookies help make your on-line shopping experience better.